> For the complete documentation index, see [llms.txt](https://docs.askonoa.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.askonoa.com/readme.md).

# Welcome

Before getting started, let me explain few things

We use our custom SAAS to manage our emails for the different E-com brands we have, using this tool make it easier for you as a CS, and for Admin and Managers to see your work, performance and even customer satisfaction.\
\
Please make sure you read this documentation very carefully, this will be crucial for later. Feel free to check back and forth the document while you are getting started to get familiar with the system.

First, review the rules of thumb, failure to comply will lead to consequences


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.askonoa.com/readme.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.