Welcome

Last updated 21/10/2025

Before getting started, let me explain few things

We use our custom SAAS to manage our emails for the different E-com brands we have, using this tool make it easier for you as a CS, and for Admin and Managers to see your work, performance and even customer satisfaction. Please make sure you read this documentation very carefully, this will be crucial for later. Feel free to check back and forth the document while you are getting started to get familiar with the system.

First, review the rules of thumb, failure to comply will lead to consequences