Customer Ask to edit their order

This is the page where you will have all the templates from the group "Customer Ask to edit their order"

Reply according to where is the order

Make sure you have their order information before, either the order number or the tracking number, to be sure that this is their order we should modify, else use the relevant templates to ask them first this information

If the change is the content of the order, and If the order has just been placed or that the order is not fulfilled, then use this

/edit-order-true

Register their order in the Order Issues with the tag: (Problem: Edit Items Order) (Action: Edit Items Order) (Note: what to change?)

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If the change is the address of the order and If the order has just been placed or that the order is not fulfilled, then use this

/edit-address-true

Register their order in the Order Issues with the tag: (Problem: Shipping Address) (Action: Edit Shipping Address) (Note: the new address they sent)

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If the order is already shipped or fulfilled, then use this

/edit-order-false

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