Customer Chargeback

This is really important, in the order issues, you may see some lines added which you didn't add, where we see the problem "Chargeback" And the action "Contact Customer". In this case, we will need you to contact the customer using the template, and keep track of when did you send the email to send a follow up if needed

If you see an order issue with (Problem: Chargeback) (Action: Contact Customer), send this

/chargeback-contact-1

Change the Order Issues with the tag: (Problem: Chargeback) (Action: First Contact)

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Then after 2 days, if no replies, send this

/chargeback-contact-2

Change the Order Issues with the tag: (Problem: Chargeback) (Action: Second Contact)

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Then after 2 days of sending the second email, if no replies, send this

/chargeback-contact-3

Change the Order Issues with the tag: (Problem: Chargeback) (Action: Third Contact)

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If they reply to any of the 3 emails above, warn an admin about it, and do this

Change the Order Issues with the tag: (Problem: Chargeback) (Action: Customer Replied)

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Once their problem is solved (they say that it's resolved, thank us...), then use this

/chargeback-ask-remove

Change the Order Issues with the tag: (Problem: Chargeback) (Action: Ask Remove)

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